Returns & Exchanges

At FarmDidi, we take pride in the quality of our authentic, farm-fresh products. Due to the perishable nature of our food items, we offer a hassle-free replacement or refund policy for any products that arrive damaged or incorrect.

1

Inspect Your Order

Upon delivery, please inspect your package immediately to ensure all items are present and in perfect condition.

2

Report Issues Within 48 Hours

If you receive a damaged, expired, or incorrect product, contact our support team at care@farmdidi.com with your order ID and clear photos of the issue.

3

Quality Review

Our team will review your request and photos within 24-48 business hours to verify the concern against our quality standards.

4

Resolution Process

Once approved, we will initiate a free replacement shipment or process a full refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing